Terms and Conditions of Sale

Article 1: Legal Notice

These General Terms and Conditions of Use and Sale (hereinafter referred to as the "GTCUS") are offered by the rdvhub of the site.

You can contact the operator by email by clicking "Content" on the website

The objective of the rdvhub platform is to offer users an SMS notification service for the availability of appointments at prefectures without in any way substituting for them. Under no circumstances does the platform collaborate with prefectures to know the appointment slots.

All operations carried out by rdvhub are subject to these GTCUS, which specify the general framework of any contract concluded between the Client and rdvhub. They may be supplemented and/or modified by special clauses. In the absence of special clauses, they define the entirety of the rights and duties of both parties.

By placing an order with rdvhub, the Client declares that they have full legal capacity to commit themselves and declares their unreserved acceptance of these GTCUS.

The GTCUS are permanently available on our website. They may be modified at any time without notice. The applicable GTCUS are those in force on the site at the date of the Client's request (date of the order). They are identifiable by a version number and a drafting date.

Article 2: Definitions

The Site: the website rdvhub.fr in its entirety, including any subdomains.

The Contract/GTCUS: the entirety of this contract / these General Terms and Conditions of Use and Sale, indivisible, governing entirely and exclusively the subscription of service(s) on the Site, also referred to as the "GTCUS" or the "Contract".

Services: refers to all the services offered by the Provider via the Site.

The User: any natural person with full legal capacity who navigates the Site and/or uses its functionalities, under their full responsibility.

The Client: any User who makes a purchase of Services on the Site.

The Parties: collectively refers to the Provider and the User and/or the Client.

Third Parties: any person not party to these GTCUS.

The Information: all the information published on the Site by the Provider.

The Data: all the data, content, and information possibly provided by the User/Client to use the Site.

Article 3: Services

As an appointment assistance service, the site is responsible for sending only SMS and Email alerts to its clients. These alerts are intended to notify clients that new appointment slots are available on the prefecture's website, inviting them to book an appointment on their own. Subscription to one of our services is made when the User validates their order by clicking on the "Pay and activate the alert" button.

To benefit from the alerts, the client agrees to provide a valid email address and phone number. The contact details provided for the subscription to a service may be different from those of the account holder who enabled the subscription.

The subscription to the service is individual and allows the client to obtain an appointment on the prefecture's website. The alerts sent to the client must not be commercialized or shared with a third party. In case of non-compliance with this contractual obligation, we reserve the right to immediately suspend the execution of the planned services.

Our service is completely independent of the prefectures and does not in any way substitute for the sites of the various French prefectures. We have no agreement with these prefectures to know the availabilities. We do not provide any information on the nature of the appointments in accordance with your situation or the documents required for your procedure with the prefecture.

Article 4: Duration of Service, Withdrawal, and Termination

Any subscription to one of our alert services entitles the client to an immediate service and is subject to the waiver of the right of withdrawal. The client then benefits from this service for a period of thirty days from the date of subscription. At the expiration of these thirty days, an automatic termination of the service is carried out, and an email is sent to the client to notify them.

The client can decide to terminate a service themselves if they no longer need it, for example, because they have found an appointment slot. This can be done from their client area after authentication. Similarly, any subscription that has resulted in obtaining an appointment will be immediately terminated.

Given the nature of the service and its immediate effect, and in accordance with the provisions of the law on the conditions of cancellation of the right of withdrawal, no withdrawal will be possible after the execution of the order.

Article 5: Price

The cost of the service is calculated based on the nature of the service provided. In return for the service provided under the conditions provided herein, the client pays the providers a fee due for the execution of this service. The amount of the service fee is indicated on our site, in euros, and is by default displayed net to pay. The applicable rates are those displayed on the site at the time of subscription to our services.

Article 6: Payment

Payment is due immediately upon ordering. The Client can make the payment by credit card.

Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by credit card is carried out by our payment provider. The information transmitted is encrypted according to the rules of the art and cannot be read during transport on the network. Once the payment is initiated by the Client, the transaction is immediately debited after verification of the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay by card is irrevocable. By providing their banking information during the sale, the Client authorizes the Seller to debit their card for the amount corresponding to the price indicated. The Client confirms that they are the legal holder of the card to be debited and that they are legally entitled to use it. In case of error, or inability to debit the card, the Sale is immediately resolved by operation of law and the order canceled.

Article 7: Refund

The client who wishes to request a refund must send an email via the contact form.

In accordance with the mentions on the site, a refund is granted to clients who have subscribed to a service and have managed to find an appointment but have not received alerts inviting them to book a slot. It is imperative that the reason for the appointment for which the client requests a refund is the same as the reason for which an appointment was found and that the contact information provided is valid to allow the sending of alerts. All other refund reasons deemed acceptable by the client will be analyzed by us.

Refunds will be made within 48 hours using the payment method used when ordering.

Article 8: Personal Data

The Provider undertakes to preserve the confidentiality of the information provided by the buyer, which they may be required to transmit for the use of certain services. Any information concerning them is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the internet user has the right to access, modify, and delete information concerning them. They can request this at any time via the contact form.

Article 9: Cookies

The Provider may use cookies. A cookie is a computer file stored on the hard drive of the Internet user's computer. Its purpose is to signal a previous visit by the client to the site https://rdvhub.fr/. Cookies are only used by the provider to improve the personalized service intended for the Internet user. By browsing the site, the user accepts them. You can disable the use of cookies by selecting the appropriate settings on your browser. However, such deactivation could prevent the use of certain features of the site, including the ability to personalize the services delivered to you on our website.

Article 10: Warranties and Responsibilities

The Provider, in the process of distance selling, is only bound by an obligation of means. Their responsibility cannot be engaged for damage resulting from the use of the Internet network such as data loss, intrusion, virus, service interruption, or other involuntary problems.

The Provider is in no way responsible for the damages that could result from any irregularity with respect to the prefectures, irregularity due to the non-obtaining of an available slot to carry out an administrative procedure.

Article 11: Intellectual Property

All documents, texts, comments, information, logos, brands, statistics, and images accessible on the site are protected under intellectual property law by their holders. Consequently, they are exclusively intended for private and free use within the family circle as defined in Article L.122-5-1 of the Intellectual Property Code.

In accordance with the provisions of the Intellectual Property Code, any representation, dissemination, or public communication, whether commercial or non-commercial, of these documents and total or partial reproduction for other purposes, and more generally any provision to a third party by any means whatsoever are strictly prohibited, except with the express and prior agreement of the Publisher.

Article 12: Confidentiality Clause

Under no circumstances can any information and data concerning the Client be transmitted, communicated, resold, in whole or in part, to any third party whatsoever. The provider undertakes to ensure total confidentiality of all information or data processed within the framework of the services ordered from them, except for legal or judicial obligations.

The Client has the right to access, modify, rectify, and delete any personal data concerning them, in accordance with Article 34 of the Data Protection Act.

Article 13: Applicable Law and Clauses

All the clauses appearing in these general terms and conditions of sale, as well as all the purchase and sale operations referred to therein, will be subject to French law.

The nullity of a contractual clause does not entail the nullity of these general terms and conditions of sale.